Frequently Asked Questions

Your subscription is billed by Apple or Google, so you can cancel it anytime in your store settings. In the app, Profile > Manage subscription takes you there.

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select Orbora.
5. Tap Cancel Subscription and confirm.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Tap Payments & subscriptions > Subscriptions.
4. Select Orbora.
5. Tap Cancel subscription and follow the prompts.

Yes. There is no trial to remember to cancel, because a lot of Orbora is simply free:

• The Wellness Journey: guided meditation, wisdom and ASMR paths, free to listen.
• Listening to your own sessions, as often as you like.
• One free credit when you create an account and confirm your email, enough for a first 30-second session.

Credits are only needed to create new personalized sessions.

RevenueCat is our in-app purchase partner, used by thousands of apps. It checks your purchases with the App Store and Google Play, keeps your subscription status in sync, and holds your credit balance.

If you reinstalled Orbora or moved to a new phone:

1. Make sure your phone is signed in to the same Apple ID or Google account that made the purchase.
2. Open Orbora and sign in to your Orbora account.
3. Go to Profile > Restore purchases.

Your subscription and credit balance are also tied to your Orbora account, so signing in with the same account usually brings them back on its own.

All payments go through Apple or Google, and refunds are decided by them under their own policies.

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Choose Request a refund, select Orbora and submit.

1. Open Google Play order history.
2. Find Orbora and tap Request a refund.

If a renewal fails, Apple and Google give you a short grace period to update your payment details in your Apple ID or Google Play account.

If it is not resolved, the subscription ends and no new monthly credits are added. Credits already in your balance, and your sessions, are kept.

Yes. Your subscription, credits and sessions belong to your Orbora account. Sign in with the same account on both phones and everything follows you.

To change or cancel the subscription, use the store where you bought it (App Store or Google Play).

Credits are only used to create a new personalized session. Listening never uses credits.

• 1 credit = 30 seconds of audio created. A 5-minute session uses 10 credits.
• The cost is always shown before you confirm.
• If a generation fails, its credits are returned automatically.

• Orbora Pro: a monthly subscription that adds 100 credits every month.
• Credit packs: one-time purchases of 20, 60 or 120 credits, for whenever you need more.

Credits from both work exactly the same way.

No. Credits from your subscription and from packs never expire, and they stay in your balance even if you cancel Pro.

They are only lost if you delete your account.

To protect everyone against bugs and abuse, one account can use up to 500 credits a week on new sessions, about four hours of audio. It resets every Monday (UTC).

Real use stays far below it. If you reach it, the app tells you when it resets.

Three guided paths, Meditation, Wisdom and ASMR, of ten sessions each. Take them in order: finishing a step unlocks the next.

• Free to listen, no credits needed.
• Each step downloads ahead, ready to play offline.
• Your progress follows your account to any device.

A step counts as finished when you have really listened to most of it (at least 80%). Skipping to the end does not count, so the next step stays locked.

Play the session through, and the next one unlocks as soon as it ends.

No. When you delete a session, or your whole account, it is removed from the app right away and cannot be restored by you or by us.

As explained in our privacy policy, leftover copies in backups are erased within 7 days.

Yes. Your sessions, credits and Wellness Journey progress are linked to your Orbora account, not to your phone.

1. Install Orbora on the new phone.
2. Sign in with the same method you used before (Apple, Google or email).
3. Everything comes back on its own.

Removes Orbora and its downloads from your phone. Your account and sessions stay safe for when you reinstall.

1. Open Orbora.
2. Go to Profile > Manage Account.
3. Tap Delete Account and confirm.

This permanently deletes your account, your sessions and your credits.

• All traffic between the app and our servers is encrypted (HTTPS).
• Each account can only access its own sessions.
• We never sell your data, show ads or track you across apps.
• Nobody on our team listens to your sessions.

Read the full Privacy Policy.

Not yet: your sessions and credits are linked to the account you signed up with. If you have lost access to your email, write to contact@criaphore.com.

Write to us anytime at contact@criaphore.com. To help us answer quickly, please include:

• the email of your Orbora account,
• your phone model and iOS or Android version,
• a short description or a screenshot of the issue,
• for billing questions, your Apple or Google order number.

• Creating a session needs an internet connection: it is written and voiced on our servers in a minute or two.
• Listening works offline for any session you have downloaded.
• Wellness Journey steps download ahead as soon as they unlock.

Creating a session takes about a minute or two, and it keeps going on our servers even if you leave the app.

• Reopen the app: a finished session appears in Journeys > Personal Journey.
• If it shows as failed or interrupted, tap Retry. A retry is never charged twice: if the session was already made, you simply get it.
• If creation really fails, its credits are returned automatically.