Frequently Asked Questions

Because your subscription is processed securely through your mobile operating system, you can cancel it anytime directly via your device's app store settings:

1. Open your device Settings app.
2. Tap your Name / Apple ID banner at the very top.
3. Tap Subscriptions.
4. Select Orbora from the active list.
5. Tap Cancel Subscription and confirm.

1. Open the Google Play Store app.
2. Tap your Profile Icon in the top right corner.
3. Tap Payments & subscriptions > Subscriptions.
4. Select Orbora.
5. Tap Cancel subscription and follow the on-screen prompts.

RevenueCat is our verified in-app purchase and subscription infrastructure partner, trusted by thousands of leading mobile applications worldwide.

RevenueCat communicates directly with Apple's App Store and Google Play to validate transaction receipts, sync active subscriptions, and unlock Pro features on your account.

If you reinstalled the app, upgraded your operating system, or switched to a new device, you can instantly restore your active subscription without paying again:

1. Ensure you are logged into the same Apple ID or Google Play account that originally made the purchase.
2. Open Orbora and log into your account.
3. Navigate to the Account page > tap Settings > tap Restore Purchases (or tap the restore option on any Pro paywall screen).

RevenueCat will query Apple or Google, verify your active entitlement receipt, and unlock your Pro privileges within seconds.

All mobile payments are handled directly by Apple and Google. Refund requests are processed directly through each store's self-service portal without needing to email the developer:

Apple manages 100% of iOS refunds directly:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Under "What can we help you with?", select Request a refund.
4. Choose the reason and select Orbora, then submit. Apple typically reviews requests within 48 hours.

Google handles refunds directly through automated self-service:

1. In the Google Play Store app: Tap your Profile Icon > Payments & subscriptions > Budget & order history > find Orbora > tap Request a refund or Report a problem.
2. On the web: Visit Google Play Order History or use the Google Play Refund Request page, select Orbora, and submit your request. Google evaluates and processes these requests directly.

If you start a subscription tier featuring a free trial, you receive complete, unrestricted Pro access for the trial duration without any upfront charge.

To avoid being charged, you must cancel your subscription at least 24 hours before the trial ends in your device's store settings. If you do not cancel, your trial automatically transitions into the chosen paid subscription plan.

If an automatic renewal fails due to an expired or declined card, Apple and Google enter a billing grace period. During this window, you can update your payment method in your Apple ID or Google Play account without losing your saved settings or ongoing streaks.

If payment is not resolved by the end of the retry window, your account simply reverts to the standard tier.

Yes! Your Pro subscription entitlement is synchronized through your Orbora account. As long as you log into the exact same email address on both your iOS and Android devices, your Pro access and benefits will be recognized on both platforms.

Note: If you wish to cancel or modify your subscription plan, you must do so in the store where it was originally purchased (App Store or Google Play).

No. Top-up credits are consumable digital items provisioned immediately for high-performance AI generation, voice synthesis, and interactive talk sessions.

No. Under no circumstances can permanently deleted talks be recovered.

When you delete a talk session or permanently delete your account, the records, voice audio, transcripts, and embeddings are immediately and irreversibly purged from our live Firebase database and cloud servers.

Yes! All your saved talks, preferences, and credit balances are securely linked to your email address / account login, not to your physical hardware.

To access your talks on a new phone or tablet:

1. Install Orbora on your new phone.
2. Sign in with the exact same email address and authentication method (e.g., Apple Sign-In or Google Sign-In) you originally used.
3. Your talks, history, and active balance will automatically sync to your new device.

Pro is our single, all-inclusive subscription tier (there are no higher tiers). A Pro subscription gives you complete access to AI talk generation and comes with an included credit allowance.

• Pro Subscription: Unlocks AI talk generation capabilities, premium soundscapes, faster cloud priority, and provides a regular monthly allowance of talk credits.
• Top-Up Credits: Since Pro is already the highest tier, top-up packs exist strictly to generate more talks or longer talks whenever you need extra capacity beyond your monthly subscription allowance.

No. Neither top-up credits nor credits granted by your Pro subscription are lost. Unused subscription credits accumulate and stack with any top-up credits you purchase.

If you cancel your Pro subscription, any credits you have accumulated or purchased remain safely attached to your account balance for future use.

There is a fundamental difference between deleting the app icon from your phone and deleting your personal data:

Press and hold the Orbora app icon on your home screen > select Remove App (iOS) or Uninstall (Android). This removes local cached files from your phone, but keeps your cloud profile and talks intact for whenever you reinstall.

If you want all your records permanently wiped:

1. Open Orbora.
2. Navigate to the Account page > tap Settings > Manage Account.
3. Tap Delete Account and confirm.

Yes, completely. Your privacy is the cornerstone of Orbora.

• All audio streaming and generation data is encrypted in transit using industry-standard TLS protocols.
• We never sell, rent, or trade your personal discussions, wellness rhythms, or voice data to third-party data brokers.
• Our team members and developers do not listen to your private audio talks.

For more details, please review our full Privacy Policy.

No, not at this time. Your talks, accumulated credits, and profile data are permanently linked to the email address used when you first created your account.

Changing your login email is not currently supported in the app (this feature is planned for a future update). If you have lost access to your email or have an exceptional situation, please reach out to contact@criaphore.com.

You can get in touch with our team anytime via email at:

✉️ contact@criaphore.com

To help us solve your inquiry as quickly as possible, please include:

• Your registered Orbora account email address.
• Your device model (e.g., iPhone 15 Pro, Samsung Galaxy S24) and OS version.
• A brief description or screenshot of the issue you are experiencing.
• If billing-related: your Apple or Google order confirmation number.

Orbora talks are AI-generated audio sessions (there are no live conversational phone calls).

• Generating New Talks: Generating a new talk requires an active internet connection (Wi-Fi or cellular network) because cloud AI models compose and synthesize your session in real time.
• Listening to Talks Offline: Once a talk is generated and downloaded or saved to your device, you can listen to and replay your talks completely offline anywhere, anytime.
• Local meditation timers and cached soundscapes are also fully accessible without internet.

Generation timeouts are almost always caused by a brief dip in network connectivity or temporary peak server latency.

If you encounter an error:

1. Check that your Wi-Fi or cellular data signal is active and stable.
2. Toggle Airplane mode on and off to refresh your DNS route.
3. Tap Retry on the session screen. If the session failed without delivering content, your credits are automatically refunded to your balance.